Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot.

Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

Features:

• Chatbot
• Visual IVR
• Live Agent Routing
• Intelligent Routing Engine
• Priority Routing
• Knowledge base integration
• Auto Ticketing & Auto Resolution
• Multi-channel service desk (Chat & voice)
• Multi lingual chatbot
• Conversational Intelligence with NLP Integration
• Cognitive Functions (sentiment and predictive analysis)
• Context Understanding (Analysis)
• Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
• File Sharing
• Queue Position
• Agent Chat Invite
• Conference Invite
• Agent context window
• Life Supervision
• Integration with ITSM, HRMS, CRM tools

Botomation is one of our expertly developed applications combining AI and intelligent automation technologies to help companies with digital transformation. Whether it is customer support or employee request, Botomation can always provide near human experience with superior communication. Connect with the Sensiple sales team at +1 732-283-0499 and know it more today!