555 US Highway 1 S, Ste 330 Iselin, New Jersey 08830, United States
Phone No: 7322830499
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Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot.
Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
Features:
- Chatbot
- Visual IVR
- Live Agent Routing
- Intelligent Routing Engine
- Priority Routing
- Knowledge base integration
- Auto Ticketing & Auto Resolution
- Multi-channel service desk (Chat & voice)
- Multi lingual chatbot
- Conversational Intelligence with NLP Integration
- Cognitive Functions (sentiment and predictive analysis)
- Context Understanding (Analysis)
- Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
- File Sharing
- Queue Position
- Agent Chat Invite
- Conference Invite
- Agent context window
- Life Supervision
- Integration with ITSM, HRMS, CRM tools